This is not a satisfaction guarantee, revenue guarantee, adoption guarantee, or change-of-mind refund. It is a work-gated, fix-first implementation guarantee.
A system is considered usable if it meets the agreed usable definition for that system after one revision pass.
If one core system still does not meet its usable definition after the remediation pass, the remedy applies only to that failed system. The client may receive additional correction work or a partial refund tied to that system.
A full refund applies only if all three core systems fail their usable definitions after the client has completed all required participation steps and after one remediation pass has been completed.
The guarantee applies only if the client:
- Submits all required materials before the sprint starts
- Attends all 3 implementation sessions
- Completes between-session assignments
- Tests each system on real agency workflow material
- Uses the systems as instructed during the sprint
- Gives one written revision request tied to the system’s usable definition
- Allows one remediation pass before requesting any refund
The guarantee does not apply if the client:
- Changes their mind
- Decides not to use the systems
- Fails to submit required materials
- Misses sessions
- Skips assignments
- Does not test the systems on real material
- Requests excluded work
- Wants custom automation, software setup, or consulting outside the agreed sprint scope
- Rejects the systems without giving one written revision request and one remediation opportunity
- Measures success by revenue, sales, team adoption, or business outcomes outside the agreed usable definitions
Full guarantee terms should be listed in the
Agency AI Control Sprint Guarantee.